Refunds are processed inside your payment gateway. Follow these steps to issue a refund or void.
A void is a cancellation of the transaction as if it never happened. Only unsettled transactions can be voided.
A refund is the act of returning the funds from an already-settled transaction.
If you use Authorize.net as your payment gateway
If you need to refund a transaction, log in to your Authorize.net account, find the transaction through the Search link, click on the transaction detail page , and click the refund button from there.
For transactions that have not yet been settled, you can void the transaction.
Please let your donor know that it can take 2-3 days for a refund to make its way back to the donor's account or for a void to cancel out the pending donation. The donor may see the transaction on their bank statement until the refund or void is finalized.
Click the links below to view step-by-step instructions from Authorize.net:
You can also follow this help video:
If you use Stripe as your payment gateway
You can initiate refunds from your Stripe Dashboard.
See this guide from Stripe on how to process your refund,
If you have trouble get in touch with us at support@4agoodcause.com.