There can be many reasons why a card is declined. To determine the reason for a decline, you will need to review the transaction response from your payment gateway. Your gateway will create transaction reports for all your transactions - both your successful and failed transactions.   

If you use Authorize.net as your payment gateway

See the following article from Authorize.net support for details on how to review the transaction response from your payment gateway account. Compare what you see on your transaction to the common decline messages listed in this help article.

Why was my customer's credit card transaction declined?

Have a decline code? You can enter it here to learn more about that decline.  

Transaction response codes

If you use Stripe as your payment gateway

Learn about payment declines and how to lower your decline rate from this article from Stripe. 

Why is my customer's payment failing?

Common Decline Codes

Still confused? 

Still confused about why the card was declined?

Get in touch with us at support@4agoodcause.com

General Error

If you ever see a decline message that states "General Error", please let us know. That can sometimes indicate an issue with your merchant account.